CMEN Presents:
Refund and Cancellation Policy
Effective Date: May 28, 2026
CMEN sells admission tickets to scheduled in-person events. Because we commit to venue contracts, catering, and event logistics months in advance based on registration counts, refund eligibility depends on
when you cancel relative to the event date.
Cancellation by the Attendee
Full refund less $100 processing fee — Cancellation request received in writing one hundred twenty (120) or more calendar days before the event start date.
Full refund less $150 processing fee — Cancellation request received in writing between sixty (60) and one hundred nineteen (119) calendar days before the event start date.
No refund — Cancellation request received in writing fewer than sixty (60) calendar days before the event start date, or for no-shows on the day of the event.
How to Request a Cancellation
Send a written cancellation request to refunds@cmen.org including
your order number and the name on the registration. The date we
receive your email determines your refund tier — not the date the
event occurs. Phone calls do not constitute written notice.
Approved refunds are processed within thirty (30) business days to the
original payment method. Depending on your card issuer, the refund
may take an additional 3-10 business days to appear on your statement.
Transfers
You may transfer your registration to another eligible attendee until thirty (30) days before the event, subject to the
replacement attendee meeting all eligibility requirements. Transfers incur a $75 administrative fee. Submit
transfer requests to registration@cmen.org.
Cancellation by CMEN
If CMEN cancels an event for any reason (including but not limited to
insufficient registration, venue unavailability, weather, public
health orders, or other circumstances beyond our control), registered
attendees will receive their choice of: (a) a full refund of the
ticket price, or (b) a transferable credit applicable to any CMEN
event within the following twenty four (24) months.
CMEN’s liability for a cancelled event is limited to the ticket price
paid. CMEN is not responsible for travel, lodging, or other expenses
incurred by attendees.
Force Majeure
In the event of force majeure circumstances (natural disaster,
pandemic, government order, etc.), CMEN reserves the right to
postpone, reschedule, or modify the event format. Where reasonably
practicable, ticket holders will be offered the option of attending
the rescheduled event, receiving a transferable credit, or receiving
a refund.
Chargebacks and Payment Disputes
If you believe a charge is incorrect or you have not received the
service you paid for, please contact us at refunds@cmen.org before
contacting your card issuer. We aim to resolve all legitimate
complaints within fifteen (15) business days.
Initiating a chargeback without first attempting resolution with CMEN
constitutes a breach of these terms. CMEN reserves the right to
provide your purchase history, ticket delivery confirmation, signed
agreement to these terms, and event check-in records to your card
issuer when defending against chargebacks initiated outside this
process.
Your card statement will show CMEN EVENT TICKETS as the merchant
descriptor.
Contact
Refund and cancellation requests: refunds@cmen.org
General registration questions: registration@cmen.org